Client Service:
Your satisfaction is our first priority. We create every design with attention to detail and quality workmanship. Our designs are timeless and with proper care they will be enjoyed for many years to come. Store Sterling Silver and 14k Gold Filled jewelry in airtight containers or baggies. Air oxidizes jewelry so proper storage extends the life and look of your designs. Finally store beaded designs stored rounded and never kinked.
When cleaning jewelry polish sterling silver with proper sterling cleaner and/or polishing cloths. 14k Gold Filled should be cleaned first by warm water and soap. If needed designs can then be cleaned with liquid jewelry cleaner. Many stones can become damaged in the cleaning process so carefully read instructions before using in any jewelry cleaning dips. If you have a question on how to best clean please contact us.
Product Warranty:
We warrant our workmanship for 6 months and will always repair. For a repair quote please contact our studio at info@jewelya.com.
For all other questions concerning our designs or work please contact us at the following:
Email: info@jewelya.com.
Post: 4700 N Central, Suite 204 Phoenix, AZ 85012
Telephone: 602.284.4189
Orders:
Orders will be shipped within 5 business days of placing your order unless you are notified. We handmake our designs so extra time is sometimes needed. Shipping is handled by the US Postal Service. Shipping & handling charges include all packing materials and delivery fees.
Shipping rates:
- Flat rate of $6
- Shipping is complimentary for purchases over $125 (before tax)
- Priority Mail available for $10
- Overnight shipping available for $40
Exchange & Returns:
If you're not completely satisfied with your purchase, please notify us within 14 days. Custom orders and sale items are not returnable or exchangeable.
Un-worn, non-custom designs may be exchanged. Clients are responsible for shipping costs. If a design arrives damaged please inform within 5 business days of arrival.
Many times we can find a solution if you are not 100% delighted with your purchase. Please reach out and we will do our best to delight you.
